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Returns and Late Shipment Policy

HomeRoots has a no physical returns policy as a service to our suppliers.

Destroy in Field – this is a line-item deduction for the exact return costs by item/incidence.
This means deductions will be taken off invoices as returns occur.

This DIF deduction covers Buyer’s Remorse Returns. Suppliers do not pay for freight.
This DIF deduction covers Damage/Defective Returns. Suppliers pay for freight.
> Mis-shipment Protocols:

In the event of a mis-shipment, HomeRoots will consult the customer regarding a replacement.

  • Replacement Requested: The supplier must stage the replacement order for pickup within two business days. Shipping costs will be at the expense of the supplier for mis-ships.
  • Replacement Declined: A supplier credit will be issued covering both the item cost and original shipping fees.

You are expected to ship A grade goods accurately with all the necessary parts and pieces. It is required that you ship replacements for wrong items shipped or missing parts within 48 hours of notification. 

Late Shipment Policy

Effective April 15, 2026, any order that does not receive a valid carrier scan within four (4) business days of the stated ship date shall be deemed lost. Any order shipped outside of this required timeframe may, at HomeRoots’ sole discretion, be subject to cancellation, re-order, non-payment, financial penalty, or any combination thereof.

Suppliers acknowledge that marking an order as shipped without a corresponding carrier scan within the required timeframe constitutes a failure to meet HomeRoots’ operational and service standards. HomeRoots shall not be responsible for orders lacking proper tracking visibility, and such orders will be treated as non-compliant.

All orders constitute binding commitments, and suppliers are required to fulfill such commitments in a timely, accurate, and fully traceable manner. Failure to comply with these requirements may result in corrective action, including but not limited to financial penalties or termination of the supplier relationship.