HomeRoots has a no physical returns policy as a service to our suppliers.
- Return Allowance – this is a discount % taken off each order in lieu of sending you physical returns.
This allowance covers Buyer’s Remorse Returns.
This allowance covers Damage/Defective Returns
Our Return Allowances will be automated and re-set automatically 3X a year based on historical factors, with a parameter in place that it will not increase or decrease more than 4% at a time.
- Destroy in Field – this is a line-item deduction for the exact return costs by item/incidence.
This means deductions will be taken off invoices as returns occur.
This is a good option if you feel confident / have historical evidence that you have a very low return rate.
This DIF deduction covers Buyer’s Remorse Returns.
This DIF deduction covers Damage/Defective Returns.
This DIF deduction covers Wrong Item Sent Returns only if the customer wants a refund.
You are expected to ship A grade goods accurately with all the necessary parts and pieces. It is required that you ship replacements for wrong items shipped or missing parts within 48 hours of notification.