Supplier Returns, Defectives, Damages, Mis-Ships

HomeRoots has a no physical returns policy as a service to our suppliers.

Destroy in Field – this is a line-item deduction for the exact return costs by item/incidence.
This means deductions will be taken off invoices as returns occur.

This DIF deduction covers Buyer’s Remorse Returns. Suppliers do not pay for freight.
This DIF deduction covers Damage/Defective Returns. Suppliers pay for freight.
> Mis-shipment Protocols:

In the event of a mis-shipment, HomeRoots will consult the customer regarding a replacement.

• Replacement Requested: The supplier must stage the replacement order for pickup within two business days. Shipping costs will be at the expense of the supplier for mis-ships.
• Replacement Declined: A supplier credit will be issued covering both the item cost and original shipping fees.

You are expected to ship A grade goods accurately with all the necessary parts and pieces. It is required that you ship replacements for wrong items shipped or missing parts within 48 hours of notification.