Supplier Returns, Defectives, and Damages

HomeRoots' Policy 

• Missing Pieces are expected to be shipped within 72 hours or HomeRoots will charge back the full value of the item, including freight.
• If the Supplier ships the wrong item, it is expected to be replaced. Retrieval of the wrong item is the responsibility of the supplier to collect it if desired.
• If a supplier is unwilling to take back items we will set up an accrual for the following
  percentages: 5% returns/defectives/damages
  
  Percentages will be reviewed and adjusted quarterly based upon the Performance Metrics.
  Our reviews will be completed according to the following quarterly calendar:
  
  April 15th
  July 15th
  October 15th
  January 15t

Two things that the accrual will not cover:

1. Missing parts and pieces. It is the supplier's responsibility to ship an item 100% intact and in good standing. If it is missing screws, or a leg, or a shade that was intended to go with it, our expectation is that you stand behind your products and their quality, and will ship the replacement when asked. Our commitment is that the “ask” if necessary comes to you within 60 days of shipment of the item.
2. Wrong shipment of an item on your part. We will of course ask for a proper replacement or expect full credit if the customer won’t accept the replacement.